• Ensure that the reservation department is operating smoothly in accordance to hotel requirements.
  
• Ensure all reservation taken is in order and updated in the system according to hotel regulation.
• Check that all correspondence, emails and xml connectivity emails request are replied as soon as possible (24 hours).
• Keep and update all tariff information according to letters sent top corporate clients and travel agents.
• Be aware of all promotions and packages room rates, types of rooms the hotel has for sales.
• Maintain and update current guest history data as and when necessary.
• Check and reconfirm the next day arrival, in particular:-
• Arrival time flight detail given
• If billing to company, letter of credit should have been receive.
• If repayment, money should have been received and posted
• If credit card guaranteed then a verification imprint should attach
• Be polite and courteous at all times when on the phone and when meeting guest.
• Maintain a proper filing systems for all reservation correspondence according to arrival dates for easy access when the need arises.
• Report to Reservation Manager/ Assistant Reservation Manager of any complaints received.

As far as Malaysia business hotels goes, Stay At Hatten Hotel Melaka is a true wonder. The Hatten Hotel is known as a five-star hotel which includes 701 spacious suites, a grand ballroom for up to 1000 persons and complete recreational facilities. 

Located in the very center of Melaka Hatten Square, this 22-storey hotel can offer one of the best locations in town. Hatten Hotel Melaka is in the center of the famous city center, which historical and cultural heritage of under UNESCO protection. Not only confined to culture, Hatten Hotel Melaka is located in the main shopping and business hub.

The Hatten Hotel Melaka offers wide range of luxurious experiences. There is a restaurant, bar, outdoor pool, and full spa that is located in Melaka City's center. A flat-screen TV with cable channels, air conditioning, a hair dryer, coffee and tea making facilities, bottled water that is safe and provided, newspapers, and toiletries are all included in the guest rooms.

Included in the facilities and services provided by this hotel are a sauna, a fitness center, a 24-hour front desk, free Wi-Fi, room service, free shuttle service, baggage storage, laundry rooms, and free parking. Every morning, a free breakfast is provided. A complimentary breakfast is served each morning and Chatterz restaurant is open 24 hours a day and features international cuisine at breakfast, lunch and dinner.

What Hatten Hotel Melaka is most proud of is the comfortable and spacious rooms, offering breathtaking views on Melaka and the Straits of Melaka.

Hatten Hotel offers you utmost comfort, style and convenience. Surrounded by historical landmarks such as Baba & Nyonya Heritage Museum, St.Paul’s Church, Jonker Street, A Famosa, major shopping malls, dining & entertainment outlets and more, discover history and excitement literally just footsteps away.