• Provide unique, memorable and professional service to Guests reflecting our image.
• Communicate in a friendly, tactful and professional manner with Guest, suppliers and fellow Band Members.
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
• Be flexible and open to change in your job responsibilities, and/or roster to meet business needs.
• Always extend friendly and caring service to every Guest that walks through our door.
• Be a team player and maintain good relationships with fellow Band Members.
• Care about your work environment and make sure it is tidy and well maintained.
• Your work is important. Pay attention to detail and do every task to the best of your ability.
• Seek responsibility and take responsibility for your actions.
• Understand the Band Handbook and comply with the standards it outlines.
• Be reliable and ensure you are at work on time.
• Know your job and constantly seek to develop your expertise by participating in company sponsored training programs.
• Carry out all professionally reasonable instructions given by your supervisor and use your initiative in the absence of instructions (your supervisor may not always be around to you

Technical Competency

• Report all incidents, accidents and complaints in briefings.
• Handle cashiering duties in accordance with policies & procedures.
• Provide service to Guests in accordance with service standards.
• Prepare the outlet/function room for service.
• Know the menu/special promotions and assist Guests with recommendations.
• Know your role in case of a hotel emergency such as fire, bomb threat etc.
• Ensure all opening and closing duties are implemented in accordance with established standards.

As far as Malaysia business hotels goes, Stay At Hatten Hotel Melaka is a true wonder. The Hatten Hotel is known as a five-star hotel which includes 701 spacious suites, a grand ballroom for up to 1000 persons and complete recreational facilities. 

Located in the very center of Melaka Hatten Square, this 22-storey hotel can offer one of the best locations in town. Hatten Hotel Melaka is in the center of the famous city center, which historical and cultural heritage of under UNESCO protection. Not only confined to culture, Hatten Hotel Melaka is located in the main shopping and business hub.

The Hatten Hotel Melaka offers wide range of luxurious experiences. There is a restaurant, bar, outdoor pool, and full spa that is located in Melaka City's center. A flat-screen TV with cable channels, air conditioning, a hair dryer, coffee and tea making facilities, bottled water that is safe and provided, newspapers, and toiletries are all included in the guest rooms.

Included in the facilities and services provided by this hotel are a sauna, a fitness center, a 24-hour front desk, free Wi-Fi, room service, free shuttle service, baggage storage, laundry rooms, and free parking. Every morning, a free breakfast is provided. A complimentary breakfast is served each morning and Chatterz restaurant is open 24 hours a day and features international cuisine at breakfast, lunch and dinner.

What Hatten Hotel Melaka is most proud of is the comfortable and spacious rooms, offering breathtaking views on Melaka and the Straits of Melaka.

Hatten Hotel offers you utmost comfort, style and convenience. Surrounded by historical landmarks such as Baba & Nyonya Heritage Museum, St.Paul’s Church, Jonker Street, A Famosa, major shopping malls, dining & entertainment outlets and more, discover history and excitement literally just footsteps away.